CHD Living

FAQs & Policies

Choosing a care service can feel like a daunting process and it’s natural to have lots of questions. Below are some of our main policies along with articles addressing the frequently asked questions that we receive to hopefully help you in making your decision. However, if you have a more specific question, please do get in touch and a member of our team will be more than happy to assist.

Policies and Frequently Asked Questions

Our COVID-19 Statement in Line With Current Government Guidelines

Our COVID-19 Statement in Line With Current Government Guidelines

23 December, 2021

Here at CHD Living, we’re working hard across all our homes and services to keep our residents, staff and visitors safe.

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Visiting Guidance: 19th July 2021

Visiting Guidance: 19th July 2021

26 July, 2021

Discover our latest visiting guidance, designed to keep our family, friends and visitors as safe as possible.

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Complaints Procedure

Complaints Procedure

09 October, 2020

The safety, comfort and dignity of each individual using our services are of paramount importance to us. Your comments, compliments, suggestions or complaints are always welcome and we take pride in responding to them promptly, effectively and honestly.

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Privacy Commitment Statement

Privacy Commitment Statement

09 October, 2020

To comply with the new European General Data Protection Regulation (GDPR) enforced within the UK from 25th May 2018, CHD Living Limited is required to process personal data about its staff, service users and, in some instances, the friends/relatives or other third parties.

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Summary of T&Cs

Summary of T&Cs

08 October, 2020

Please note that this article does not contain our official terms and conditions. Instead, it is intended as a summary of key information designed to help you determine whether a CHD Living care home would suit your needs.

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Revealing Our New Health and Safety Policies

Revealing Our New Health and Safety Policies

23 July, 2020

The health and safety of our residents, staff and visitors remain the highest priority at CHD Living and we are continually adapting our safety measures in response to COVID-19. Find out what steps we're taking to safeguard our CHD Living family here.

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Covid-19

Covid-19

The health and safety of residents, staff and visitors remain the highest priority for CHD Living. Since the onset of COVID-19, we’ve been doing our utmost to align our policies with the government guidance - from adopting stringent visiting procedures, to incorporating even safer practices into our services. If you’d like to find out more about how we’ve been adapting to the current climate, please don’t hesitate to contact us.

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Make an enquiry

We are covid safe, and welcoming new residents into our care homes. You can safely tour our homes online by booking a virtual tour. Further information about our Covid-19 policies can be found on our dedicated page.


Book a virtual tour Covid FAQs

Contact us

To help us get you to the correct information as quickly as possible, please select from the below options that most closely matches your needs:

To make a new care enquiry for yourself or a loved one

Visit our Care Directory to find the home you are most interested in and contact our Client Relations team to discuss further:

01483 413 120 Email us Website contact form

Already a customer with us

We love to hear from those currently using our services, whether it’s to provide feedback or to make a complaint, we’re always on hand to help. Visit our Care Directory to find your service and call them directly:

Care Directory

Seeking a job with CHD Living

We’re always on the lookout for individuals who are enthusiastic and passionate about care!

Join our Team

Professional and business enquiries

Call and speak to our Head Office team

01483 413 121

Media enquiries

We have an experienced PR team on hand at CHD Living dedicated to helping press and media teams with their enquiries

Media enquiries

Any Feedback Contact us

CHD Living
Capital House
106 Meadrow
Godalming
GU7 3HY