Policies and Frequently Asked Questions

FAQs & Policies

Choosing a care service can feel like a daunting process and it’s natural to have lots of questions. Below are some of our main policies along with articles addressing the frequently asked questions that we receive to hopefully help you in making your decision. However, if you have a more specific question, please do get in touch and a member of our team will be more than happy to assist.

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Policies and Frequently Asked Questions

Our COVID-19 Statement in Line With Current Government Guidelines

23 December, 2021

Here at CHD Living, we’re working hard across all our homes and services to keep our residents, staff and visitors safe.

Visiting Guidance: 19th July 2021

26 July, 2021

Discover our latest visiting guidance, designed to keep our family, friends and visitors as safe as possible.

Complaints Procedure

09 October, 2020

The safety, comfort and dignity of each individual using our services are of paramount importance to us. Your comments, compliments, suggestions or complaints are always welcome and we take pride in responding to them promptly, effectively and honestly.

Privacy Commitment Statement

09 October, 2020

To comply with the new European General Data Protection Regulation (GDPR) enforced within the UK from 25th May 2018, CHD Living Limited is required to process personal data about its staff, service users and, in some instances, the friends/relatives or other third parties.

Summary of T&Cs

08 October, 2020

Please note that this article does not contain our official terms and conditions. Instead, it is intended as a summary of key information designed to help you determine whether a CHD Living care home would suit your needs.

Revealing Our New Health and Safety Policies

23 July, 2020

The health and safety of our residents, staff and visitors remain the highest priority at CHD Living and we are continually adapting our safety measures in response to COVID-19. Find out what steps we're taking to safeguard our CHD Living family here.

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Covid-19

The health and safety of residents, staff and visitors remain the highest priority for CHD Living. Since the onset of COVID-19, we’ve been doing our utmost to align our policies with the government guidance - from adopting stringent visiting procedures, to incorporating even safer practices into our services. If you’d like to find out more about how we’ve been adapting to the current climate, please don’t hesitate to contact us.

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FAQs & Policies

Policies and Frequently Asked Questions

Our COVID-19 Statement in Line With Current Government Guidelines

Visiting Guidance: 19th July 2021

Complaints Procedure

Privacy Commitment Statement

Summary of T&Cs

Revealing Our New Health and Safety Policies

Covid-19

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