CHD SURREY LTD


GROUP STRATEGIC REPORT
FOR THE YEAR ENDED 31 MARCH 2024



SECTION 172(1) STATEMENT
Promoting the success of the Group

Background
Section 172 (1) requires Directors to act in the way they consider would be most likely to promote the success of their company for the benefit of its members as a whole and in doing so have regard (amongst other matters) to:

(a) the likely long-term consequences of decisions;
(b) the interests of the Group's employees;
(c) the need to foster the Group's business relationships with suppliers, customers and others;
(d) the impact of the Group's operations on the community and the environment;
(e) the desirability of the Group maintaining a reputation for high standards of business conduct; and
(f) the need to act fairly as between the Group's owners.

This statement outlines how the Director of CHD Surrey Ltd takes these factors into account in their decision-making.

Long-term sustainability
The director recognises the importance of maintaining and fostering strong relationships with the group's suppliers, customers and other stakeholders, as these relationships are integral to the long-term success and sustainability of the Group. During the year, efforts have been made to engage with these key stakeholders through regular communication, collaborative initiatives, and a commitment to mutual growth.

Employees
Our employees are fundamental to our operations and as such we strive to attract and retain the best employees by offering an attractive remuneration package and focused training.

Customers
The Group has focused on understanding and addressing the evolving needs of its customers, aiming to provide the highest levels of satisfaction and care. This has included investment in staff training, innovation in service delivery, and regular feedback mechanisms to ensure services meet or exceed expectations. These efforts have contributed to high retention rates and the development of trust within the customer base.

Producers and suppliers
The Group has prioritised fair and timely dealings with suppliers, ensuring transparent procurement practices and the maintenance of mutually beneficial partnerships. By fostering open dialogue and addressing challenges collaboratively, the Group has enhanced the reliability of its supply chain and strengthened supplier confidence in the business.

Community and environment
The Group has engaged with regulatory bodies, local communities, and industry partners to uphold compliance standards, contribute positively to the community, and align with broader industry goals. This approach has reinforced the Group's reputation and established a foundation for sustainable growth.

Business conduct
We ensure that our staff receive sufficient training to enable us to maintain our high standards of business conduct. Regular CQC inspections also ensure that we are meeting not only our own standards, but those expected by the industry.

Acting fairly as between the Group's owners
The ultimate shareholders of the Group all have an equal shareholding therefore all decisions made are considered to be fair.

ON BEHALF OF THE BOARD:

Mr L Hasham - Director


12 December 2024