SECTION 172 STATEMENT

CHD SURREY LTD

GROUP STRATEGIC REPORT
FOR THE YEAR ENDED 31 MARCH 2023

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SECTION 172(1) STATEMENT
Promoting the success of the Group

Background
Section 172 (1) requires Directors to act in the way they consider would be most likely to promote the success of their company for the benefit of its members as a whole and in doing so have regard (amongst other matters to:

(a) The likely long-term consequences of decisions;
(b) The interests of the Group’s employees;
(c) The need to foster the Group’s business relationships with suppliers, customers, and others;
(d) The impact of the Group’s operations on the community and the environment;
(e) The desirability of the Group maintaining a reputation for high standards of business conduct; and
(f) The need to act fairly as between the Group’s owners.

This statement outlines how the Director of CHD Surrey Ltd takes these factors into account in their decision making.

Long-term sustainability
The Director takes all decisions in the long-term interests of the Group. TH key focus is on maintaining high care standards whilst managing costs, which is essential for the survival of the business. The long-term sustainability of the Group is at the forefront of decision-making, particularly in response to the recent impact of the coronavirus pandemic on the care home sector.

Employees
Our employees are fundamental to our operations and as such we strive to attract and retain the best employees by offering an attractive renumeration package and focussed training.

Customers
Our customers are our most valued asset, and we aim to provide the highest standards of care by continually investing and developing our care homes. This allows the Group to give our customers the best possible service.

Producers and suppliers
To be able to provide the high level of service to our customers, we rely on an efficient supply chain. We need to have a timely supply of food and other products to be able to maintain our service levels. The coronavirus pandemic demonstrated the strength of these relationships as we were able to continue to operate efficiently throughout.

Community and environment
The Group works with the local communities it operates within on a daily basis. The local community is our customer base therefore we operate initiatives to engage the local community and integrate them within our operations.

We are continually working to reduce our reliance on non-renewable sources of energy.

Business conduct
We ensure that our staff receive sufficient training to enable us to maintain our high standards of business conduct. Regular CQC inspections also ensure that we are meeting not only our own standards, but those expected by the industry.

Acting fairly as between the Group’s owners
The ultimate shareholders of the Group all have an equal shareholding therefore al decisions made are considered to be fair.

ON BEHALF OF THE BOARD:
Mr L Hasham – Director
Date: Dec 7, 2023