Fiona Atkinson | Quality and Compliance Manager

13 August, 2021  ·  Less than a minute read

Fiona is our Quality and Compliance Manager here at CHD Living and joined our family in June 2021.

 

Fiona is passionate about what she does and places a strong focus on supporting staff to provide the best experience possible for the people who use our services. She is also determined to ensure that our team cares for our residents in the same way they would for their loved ones.

 

Fiona’s day-to-day life at CHD Living is busy; her remit covers supporting services, training, and the development of practice through the implementation of legislation, policies and processes. She benefits from spending time with our services, understanding their reality, whilst bringing changes to legislation and best practice guidance into the way services are delivered. On a typical day, she’s either at a service, in a meeting, or has her head stuck in a policy.

 

Fiona began working as a care assistant around 1987. Since qualifying as a social worker in 1992, Fiona has worked as a social worker across all adult care settings and briefly managed a mental health community-based service. She then became an inspector (equivalent to CQC).

 

Following this, Fiona took a career break before continuing her career in Surrey, where she has stayed for the last ten years. She took up a role as Quality Assurance Manager with SCC, a safeguarding advisor with Surrey’s provider services, before joining CHD. Fiona also worked for the Open University for two years, teaching their Social Work degree.

 

Fiona has always worked in the care industry, except for setting up her own small business when her children were young, which involved running art and craft groups.

 

When asked about the most memorable moment in her career to date, Fiona said: “There have been so many. I usually remember what goes wrong rather than right, which is a shame. I would say there have been many people that have inspired me. I think the most enjoyable parts are where people remember to have fun!

 

I enjoyed a cream tea at a service recently, and it was lovely to see people enjoying each other’s company and socialising; something we haven’t been able to do in a while (all following COVID guidance of course).”

 

Fiona has worked in a variety of care settings, and received a very memorable piece of business advice during her career: “Have a clear picture of where you want to go and the steps you need to get there”. Fiona also values the importance of good succession planning.

 

Fiona has kindly answered some quick-fire questions...

 

What makes CHD Living different from other care groups?

 I am very new but I feel it is a very friendly, family orientated, passionate and energetic team where everyone is committed to doing their best.

 

How do you ensure a good work/life balance?

I have a lovely husband who comes and tells me to turn my computer off!

 

What qualities make a great team leader?

Leadership, values, understanding, organised, clear goal setting, communication.

 

What 3 words would you use to describe CHD Living?

Caring, motivated, leading.

 

How do you picture CHD Living in 10 years?

A stable, well-known local company with family values providing person-centred support to the people of Surrey. Exactly as it is now, but with some great new buildings and a few more services.

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