Meet Alison, Our New Manager at Brownscombe | Residential Care Services in Haslemere

04 May, 2021  ·  Less than a minute read
Meet Alison, Our New Manager at Brownscombe | Residential Care Services in Haslemere

Have you met Alison?


 

Our Brownscombe Residences are set within our residential care services in Haslemere. This week, we’re delighted to be speaking with our new service manager to find out all about her journey into care and her most memorable experiences in care so far...


 

Tell us about yourself… What is your name and role at CHD Living? 

 My name is Alison Packham, and I have the pleasure of being a service manager at Brownscombe Residences in Haslemere. 

 

 

How long have you been working at CHD Living?

I joined the CHD family in September 2020 at Surrey Heights before moving over to Brownscombe Residences in February this year. 

 

 

Can you share a little bit about your journey so far in the care industry? 

I started my care journey back in 2000 at the age of 16; conveniently for me, I knew about a care home that was located at the end of my road, and I started working there as a breakfast girl! 

 


Over the years, I have worked in a variety of care settings including residential, home care, and nursing homes, and have enjoyed the different experiences each of these roles has had to offer. 

 

 

In 2016, I found myself on the other side of the care sector when my dad was diagnosed with dementia. I was no longer caring in a professional capacity, but instead as a relative seeing it from a different perspective. 

 


His journey had its highs and lows until his passing but, from my experience, I have gained great empathy for some of the challenges our service users and families may face. 

 


This made me want to provide the best standard of person-centred care I could for all our recipients, as well as their families. 

 


Our service users are only with us for a very small portion of their life, but their stay with us should still be a memorable one - for all the right reasons. 

 

 

Tell us more about your day-to-day role. 

I only started my post at Brownscombe Residences in February, so I’m still finding my feet. I’m currently building my dedicated staff team and getting to know our service users and their families. 

 


The variety that each day brings is without a doubt one of the best things about the job. 

There really are no two days that are the same, and I absolutely love that! 

 

 

What’s the most rewarding aspect of working in a care environment? 

It has to be, without a doubt, the smiles!

 


To see people happy every day really makes you see that, regardless of what may be going on in the world, you have made a difference to someone’s life. This could be as small as offering a cup of tea, or something much bigger, such as helping a service user to do something they never thought would be possible. 

 


To see happiness and fulfillment in others really makes my day! 

 

 

Can you share any memorable experiences that you’ve had with a resident? 

I was very lucky to have the chance to look after a lady who was a chauffeur for Charles de Gaulle; she had fairly advanced dementia, but the BBC was very keen to interview her and hear her tales of her time within Free France. 

 


We prepared her for the interview - and at the grand age of 101, we were unsure as to whether she'd actually be able to recount her history. Her hearing was declining, but she had a very keen eye, so we downloaded an app where she could read the questions for the interview. We also provided her with pictures of key places from her younger years - and as if by magic, the interview just flowed!

 


She was thrilled to speak of her past and to have made it to national news… she even started to recall her fluent French vocabulary that she had been taught at a very young age!

 

 

This lady will always be an integral part of my care journey; her story helped me understand how providing accessible standards is so vitally important in meeting individuals’ needs, in a person-centred way.

 

 

What makes CHD Living unique? 

Unity! Everyone is part of the CHD family. The family ethos of the organisation isn’t lost at any level.  

 


Everyone, regardless of their place within CHD, is made to feel appreciated and listened to: staff, residents, relatives, and friends alike - we are all in this together. 

 

 

What makes CHD Living a great place to work? 

CHD is a fantastic place to work! Everyone’s voice is heard and the support shown on all levels is second to none. 

 


What do you particularly enjoy about your role? Do you have any interesting experiences to share? 

I enjoy being able to make a difference! 

 


I once looked after a lovely gentleman who took a very severe and sudden decline in his health overnight; he had only lost his wife a week previously. 

 


We called the paramedics, who attended along with his daughter. In the early hours, it was decided that instead of admitting him to the hospital, we would transfer him immediately from our residential unit to the nursing unit. However, the room he was moving to wasn’t fit for purpose, so we had to work together to get everything ready as quickly as possible. 

 


It was a real group effort; I transferred his medications, his daughter collected his belongings, a paramedic and senior carer carried the gentleman in his bed (and the only accessible way was across the courtyard!), whilst the other paramedic hoovered the new room.

 


All of this was done in an hour - only for the gentleman to decide the next day that he wanted to move to a different room! We had to do it all again, and he found the whole thing very funny.

 

 

He sadly passed away very shortly after, but to know he and his family were happy for that time made it all worthwhile.

 

 

What do you like to do in your free time? What are your hobbies outside of work? 

Outside of work, I am a busy mum to four lovely children and wife to a very supportive husband. 

I enjoy spending time with my family and looking after our pets including our Macaw, Goldendoodle, and naughty German Shepherd puppy who is 16 weeks old and still hasn’t mastered the art of lie-ins! 

 

 

Describe CHD Living in 3 words.

 Happiness is homemade. 

 


Alison is a wonderful asset to the CHD Living team, and we are grateful for the time she has taken to tell us about her career within our residential care services in Haslemere. 

 


Take a look at our previous blog to find out more about professional senior care. Alternatively, if you’d like to find out more about our care services, don’t hesitate to contact a member of our team.

Related Articles

How to Support Someone With Dementia: 6 Helpful Tips

How to Support Someone With Dementia: 6 Helpful Tips

22 September, 2021

Is your loved one living with dementia? This week, we're looking at how to support someone with dementia and the care options available.

Read more
The Six Steps to Success in End Of Life Care Programme: Training and Support for End-of-Life Care

The Six Steps to Success in End Of Life Care Programme: Training and Support for End-of-Life Care

02 September, 2021

We showed support for end-of-life care by taking undertaking the Six Steps to Success in End Of Life Care Programme in conjunction with the Princess Alice Hospice.

Read more
What is a Person-Centred Care Model in Rehabilitation?

What is a Person-Centred Care Model in Rehabilitation?

24 August, 2021

When your loved one receives rehabilitation, they'll undergo a programme that focuses on the person-centred care model. What is it and why is it important?

Read more
Exploring the Benefits of Home Care for Seniors

Exploring the Benefits of Home Care for Seniors

17 August, 2021

What are the benefits of home care for seniors? This week, we're exploring the different services of home care and how they can benefit your loved one.

Read more

Fiona Atkinson | Quality and Compliance Manager

13 August, 2021

Read more

Rebecca Connolly | CHD Care at Home Regional Manager

13 August, 2021

Read more

Jon Stanley | Chief Operating Officer

13 August, 2021

Read more

Tracy Lazell | Regional Manager

13 August, 2021

Read more

Shaheed Hasham | Head of Accounts

13 August, 2021

Read more

Rahim Manji | Head of Human Resources

13 August, 2021

Read more

Alice Bruce | Head of Rehab Services

13 August, 2021

Read more

Rebecca Page | Regional Manager

13 August, 2021

Read more

Shaleeza Hasham | Head of Hospitality & Communications

11 August, 2021

Meet our owner and Head of Hospitality & Communications, Shaleeza Hasham.

Read more
What is the Meaning of Friendship? | How Four Residents Supported Each Other Throughout Lockdown

What is the Meaning of Friendship? | How Four Residents Supported Each Other Throughout Lockdown

11 August, 2021

What is the meaning of friendship? Here’s how four of our residents joined together to support one another throughout the pandemic and then became best friends.

Read more
6 Life-Changing Benefits of Living in a Residential Care Facility

6 Life-Changing Benefits of Living in a Residential Care Facility

03 August, 2021

What are the benefits of living in a residential care facility? This week, we’re exploring 6 ways residential care can help improve your quality of life.

Read more
Are You Considering a Career in Health Care? | Introducing Rebecca Page

Are You Considering a Career in Health Care? | Introducing Rebecca Page

03 August, 2021

Are you considering a career in health care? This week, our regional manager, Rebecca, tells us about her career and what it takes to be a good team leader.

Read more
How Delivering Person-Centred Care in Nursing Benefits Your Loved One

How Delivering Person-Centred Care in Nursing Benefits Your Loved One

03 August, 2021

Do you want to know more about person-centred care? This week, we’re exploring how delivering person-centred care in nursing will benefit your loved one.

Read more
Visiting Guidance: 19th July 2021

Visiting Guidance: 19th July 2021

26 July, 2021

Discover our latest visiting guidance, designed to keep our family, friends and visitors as safe as possible.

Read more
Senior Care at Home: 5 Ways to Support Your Loved One’s Wellbeing

Senior Care at Home: 5 Ways to Support Your Loved One’s Wellbeing

08 July, 2021

World Wellbeing Week: Does your loved one need senior care at home? Here are 5 tips for supporting them with their overall wellbeing during this time.

Read more
Love is in the ‘Care’ | Fred and Monica Renew Their Vows at Our Surrey Care Home

Love is in the ‘Care’ | Fred and Monica Renew Their Vows at Our Surrey Care Home

28 June, 2021

Our Surrey Care Home was delighted to host the vow renewal ceremony of two of our esteemed residents, as they celebrated their 71 year wedding anniversary this month.

Read more
24 Hour Care at Home | 6 Coping Mechanisms For Coping When Your Loved One Needs Round-the-Clock Care

24 Hour Care at Home | 6 Coping Mechanisms For Coping When Your Loved One Needs Round-the-Clock Care

24 June, 2021

Is your loved one in need of 24-hour care at home? We explore some effective coping mechanisms to help you manage when your loved one needs round-the-clock care.

Read more
How to Live a Healthier Lifestyle in Your Golden Years

How to Live a Healthier Lifestyle in Your Golden Years

01 July, 2019

How healthy are you? From eating a nutritious diet and spending time with friends, learn all about how you can live a healthier lifestyle in your golden years.

Read more
‘Marking’ the Occasion | Helping Our Resident Celebrate the Birth of His Granddaughter

‘Marking’ the Occasion | Helping Our Resident Celebrate the Birth of His Granddaughter

28 May, 2021

When one of our residents became a grandad for the second time, there was only one way to mark the occasion - and our care support workers were happy to help!

Read more
How Our Care at Home Staff Raised Awareness | Dementia Action Week

How Our Care at Home Staff Raised Awareness | Dementia Action Week

27 May, 2021

In honour of Dementia Action Week, our care at home staff took part in activities to raise money and awareness for people living with dementia.

Read more
Dementia Action Week | How Care Home Activities Support People Living With Dementia

Dementia Action Week | How Care Home Activities Support People Living With Dementia

21 May, 2021

For Dementia Action Week 2021, we explore how care home activities can be designed to support people living with dementia, and improve their wellbeing.

Read more
Dealing With Loneliness | Adopt a Grandparent

Dealing With Loneliness | Adopt a Grandparent

19 May, 2021

This week, we discuss how the Adopt a Grandparent initiative is helping residents who're dealing with loneliness create lasting intergenerational relationships.

Read more
Celebrating Our Incredible Nurses | Nursing Homes in Surrey

Celebrating Our Incredible Nurses | Nursing Homes in Surrey

14 May, 2021

In honour of International Nurses Day, we’re taking the opportunity to celebrate our very own dedicated nurses who work hard across our nursing homes in Surrey.

Read more
The Importance of Brain Injury Rehabilitation | Brain Injury Awareness Week

The Importance of Brain Injury Rehabilitation | Brain Injury Awareness Week

11 May, 2021

What is the importance of brain injury rehabilitation? This week, we're talking about the role of brain injury rehabilitation for brain injury awareness week.

Read more
Happy National Careers Week! Meet Two of Our Wonderful Carers | CHD Care at Home, Surrey

Happy National Careers Week! Meet Two of Our Wonderful Carers | CHD Care at Home, Surrey

01 March, 2021

It’s National Careers Week - and for us, at CHD Living, that means it’s our chance to share the realities of working in care, and just how rewarding it can be.

Read more
Meet Alison, Our New Manager at Brownscombe | Residential Care Services in Haslemere

Meet Alison, Our New Manager at Brownscombe | Residential Care Services in Haslemere

04 May, 2021

Our new Brownscombe manager Alison, of our residential care services in Haslemere, shares with us her care journey and her most memorable experiences so far.

Read more
What Are the Different Types of Residential Care? [Your Essential Guide]

What Are the Different Types of Residential Care? [Your Essential Guide]

04 May, 2021

Unsure on which care option is best for your loved one? Become more familiar with the different types of residential care in our article.

Read more
What is Care at Home, and How Can it Help Your Loved One?

What is Care at Home, and How Can it Help Your Loved One?

04 May, 2021

What is care at home? Find out how your loved one may benefit from receiving treatment in the comfort of their own home.

Read more
Recognising the Symptoms of Stress | Stress Awareness Month

Recognising the Symptoms of Stress | Stress Awareness Month

30 April, 2021

Have you felt stressed recently? If so, it's hardly surprising given the curveball 2020 threw us. Find out how to recognise the symptoms of stress.

Read more
National Careers Week: 5 Reasons to Discover a Career In Care

National Careers Week: 5 Reasons to Discover a Career In Care

01 March, 2021

Happy National Careers Week! Are you looking for a career change? We’ve put together our top 5 reasons for why a career in care could be the right path for you.

Read more
 Why is Physiotherapy Treatment Important After Surgery? [Expert Insight]

Why is Physiotherapy Treatment Important After Surgery? [Expert Insight]

28 April, 2021

Has your loved one recently undergone surgery? Read on to find out exactly why physiotherapy treatment is important, with expert insight from our rehab team.

Read more
Dementia Care at Home: 5 Ways to Make Your Loved One Feel Comfortable

Dementia Care at Home: 5 Ways to Make Your Loved One Feel Comfortable

15 April, 2021

Are you looking to care for your loved one in their safe, familiar surroundings? Learn how you can deliver effective dementia care at home.

Read more
Care Home in West Byfleet: Pop-up Bar at Kings Lodge to Celebrate the Lifting of Restrictions!

Care Home in West Byfleet: Pop-up Bar at Kings Lodge to Celebrate the Lifting of Restrictions!

13 April, 2021

This week, at our care home in West Byfleet, we were delighted to have the opportunity to celebrate the further lifting of COVID lockdown restrictions.

Read more
5 Things You Didn’t Know About Professional Senior Care

5 Things You Didn’t Know About Professional Senior Care

13 April, 2021

Making the transition from living at home to entering full-time care can be daunting, but there’s so much more to professional senior care than many people think.

Read more
Rehabilitation Care in Surrey: Meet David, Our Speech and Language Therapist!

Rehabilitation Care in Surrey: Meet David, Our Speech and Language Therapist!

13 April, 2021

Meet David, our speech and language therapist! In our blog, find out all about David's career, and discover more about rehabilitation care in Surrey.

Read more
Meet Amira, Our Administrator! | Home Care in Surrey

Meet Amira, Our Administrator! | Home Care in Surrey

09 April, 2021

Meet the team: our wonderful home care office administrator, Amira, talks about her previous job roles, and how they led her to her current career in care.

Read more
The Benefits of Animal Therapy: Welcoming Some Chirpy Guests

The Benefits of Animal Therapy: Welcoming Some Chirpy Guests

06 April, 2021

Have you experienced the benefits of animal therapy? If so, you’ll understand exactly why our residents have been feeling a little chirpy this week!

Read more
Care Funding Advice - By The Care Funding Guidance Company (A Not-for-Profit Organisation)

Care Funding Advice - By The Care Funding Guidance Company (A Not-for-Profit Organisation)

28 March, 2021

Read more
Surrey Heights and Surrey Hills to be extended

Surrey Heights and Surrey Hills to be extended

21 March, 2021

We are excited to share that we are currently working with Waverley Borough Council, seeking full planning approval for the extensions and alterations to Surrey Heights and Surrey Hills.

Read more
Abbey Chase nursing home is being updated

Abbey Chase nursing home is being updated

21 March, 2021

We are delighted to inform you that our Abbey Chase nursing home is being updated.

Read more
Complaints Procedure

Complaints Procedure

09 October, 2020

The safety, comfort and dignity of each individual using our services are of paramount importance to us. Your comments, compliments, suggestions or complaints are always welcome and we take pride in responding to them promptly, effectively and honestly.

Read more
Privacy Commitment Statement

Privacy Commitment Statement

09 October, 2020

To comply with the new European General Data Protection Regulation (GDPR) enforced within the UK from 25th May 2018, CHD Living Limited is required to process personal data about its staff, service users and, in some instances, the friends/relatives or other third parties.

Read more
Summary of T&Cs

Summary of T&Cs

08 October, 2020

Please note that this article does not contain our official terms and conditions. Instead, it is intended as a summary of key information designed to help you determine whether a CHD Living care home would suit your needs.

Read more
Revealing Our New Health and Safety Policies

Revealing Our New Health and Safety Policies

23 July, 2020

The health and safety of our residents, staff and visitors remain the highest priority at CHD Living and we are continually adapting our safety measures in response to COVID-19. Find out what steps we're taking to safeguard our CHD Living family here.

Read more
CHD residents feel the benefits of vibrant virtual fitness sessions streamed live from the USA

CHD residents feel the benefits of vibrant virtual fitness sessions streamed live from the USA

23 July, 2020

Ourselves and an American fitness centre have teamed up to make fitness fun for residents restricted to their homes during the coronavirus pandemic.

Read more
CHD and school join forces to highlight the value of intergenerational relationships

CHD and school join forces to highlight the value of intergenerational relationships

23 July, 2020

We have just announced a collaborative project that will see school children and senior residents share experiences and learn from each other.

Read more
CHD Living, digitises ‘Adopt a Grandparent’ campaign and calls for ‘virtual volunteers’ amidst Coronavirus crisis 

CHD Living, digitises ‘Adopt a Grandparent’ campaign and calls for ‘virtual volunteers’ amidst Coronavirus crisis 

23 July, 2020

We’ve digitised our “Adopt a Grandparent” campaign and are calling for additional ‘virtual volunteers’ amidst the ongoing Coronavirus crisis, in efforts to continue providing their elderly residents with companionship during this difficult time.

Read more
Brownscombe shortlisted in prestigious Pinders Healthcare Design Awards 2020

Brownscombe shortlisted in prestigious Pinders Healthcare Design Awards 2020

22 July, 2020

We have an extra reason to celebrate this month after being shortlisted in he prestigious Pinders Healthcare Design Awards 2020, which recognises the very best developments in all types of care-related property.

Read more
26 care residents take to the ice at Guildford Spectrum to celebrate “Make Your Dream Come True Day”

26 care residents take to the ice at Guildford Spectrum to celebrate “Make Your Dream Come True Day”

23 July, 2020

26 care residents from our care home group have taken to the ice in their wheelchairs to celebrate national 'Make Your Dream Come True Day'.

Read more
Memory-boosting exercises you can do every day

Memory-boosting exercises you can do every day

22 July, 2020

As we get older, it becomes increasingly more important that we look after our memory.

Read more
How to spot the signs of stress, and how to manage them

How to spot the signs of stress, and how to manage them

14 July, 2020

It’s not always easy to know when your loved one is feeling stressed. As a carer, it’s important to know the signs so that you can respond quickly; keep reading to discover more.

Read more
Healthcare at home: What does it mean to be a caregiver?

Healthcare at home: What does it mean to be a caregiver?

14 July, 2020

The idea of primary caregiving can seem daunting to some. It’s not something that many are qualified for, yet it often creeps up on us when we’re least expecting it.

Read more