Summary of T&Cs

08 October, 2020  ·  Less than a minute read

Below is key information which applies to all residents in our homes

PLEASE NOTE: This document is not our terms and conditions but rather a summary of key information intended to help you make an initial informed decision as to whether you wish to be a resident in one of our homes.

You must read our terms and conditions in full before you decide to become a resident at one of our homes. A copy of our terms and conditions (referred to as “Terms” throughout this document) will be provided to you before your assessment and admission, and copies will remain available thereafter on request. All our homes are registered with the Care Quality Commission (CQC) and you can access the most recent copy of our homes’ CQC rating either via our website or directly from the CQC website (www.cqc.org.uk).

We have endeavoured to provide this key information and our Terms in a clear and simple manner, but you must contact us if anything is unclear or if you have any questions which we will be happy to address. Our contact details are as follows:

CHD Living | Capital House | 106 Meadrow | Godalming | Surrey | GU7 3HY
t: 01483 413 121 | e: info@chdliving.co.uk

Trial period

It is important that you are satisfied with your choice of home and for us to ensure that we are able to cater for your care needs. Therefore, the first month of you stay at our home is considered a trial period which can be extended, following consultation with you, for a further two months at our discretion. Our fees (which are agreed with you in advance) will apply throughout the trial period and will not be refunded should you decide to move out of the home at the end of the trial period.

Funding arrangements

We accept both self-funded and State-funded residents. We will work with you to help ensure your funding arrangements meet your expectations when living in one of our homes.

  • If you are self-funded, we may ask you to provide evidence of your ability to pay the fees.
  • If your funding arrangements are due to change at any point, we ask that you inform us in advance and as soon as possible before the change takes place. We can then work with you to consider the options available to you before a final decision is made, including allowing you time to plan for your future liability. For example, you may be able to transfer to a less expensive room or to another facility within our group of available homes, or secure top-up funding from a third party or funding from the appropriate government agency.

Our fees

Our fees are calculated on a weekly basis and are charged monthly. We will calculate your weekly fees in advance once we have agreed the level of service required by you. By way of example, total weekly fees for a self-funded resident occupying a standard room receiving the standard included services listed below would amount to £1100* + RNCC (nursing care) £1000* (residential care) £1995* (rehabilitation & complex nursing care) (*please note that such weekly fees remain subject to adjustment to account for residents’ needs on a case by case basis). This weekly fee includes:

  • Personal care and support services.
  • Nursing care services.
  • Choice of accommodation.
  • Heat and light.
  • Hospitality services, including all meals and non-alcoholic drinks.
  • Personal laundry services carried out at the home.
  • Personal toiletries.
  • Attendance by an NHS GP as required.
  • Our fees remain subject to change. They will be reviewed annually in April and adjusted if necessary, to take account of market driven costs outside of our control (such as inflation and higher staff costs) and any change in your care service requirements and changes to the law. Please note that these latter two events could also result in an increase to our fees at other times of the year. We will notify you of any planned increase in fees at least 4 weeks in advance, after which you shall be entitled to either accept the increase or end your contract with us.
  • We also offer a range of bespoke additional services which are charged for in addition to the fees mentioned above. Please see additional material supplied for examples of such services.
  • If you want to move into your room immediately, we do not charge a deposit. However, if you want to delay moving in by up to two weeks, we will allow you to reserve your room by paying a non-refundable holding deposit (equivalent to two weeks’ fees) which will be credited against your first invoice. We do allow for rooms to be reserved for longer periods than two weeks, but this is agreed by us on a case by case basis and subject to an additional non-refundable payment. Please contact us for further information.
  • If you are temporarily absent from the home for whatever reason, you will still have to pay the normal agreed fees. If you are absent for a period of six weeks or more, we will look to reduce your fees where reasonably possible (for example by discounting charges for catering and medical supplies).

Key features of our services

We offer a range of services tailored to cover your needs and we will discuss these in detail with you from the very start. These include as a minimum fully furnished bedroom (single/en-suite/double occupancy) with profiling (nursing) or divan (residential) bed and nurse attendance system, three cooked meals a day, daily in-house activities including entertainment, spiritual services, laundry and housekeeping, access to a choice of relaxation areas and gardens. For full details of services available, please refer to our Information Pack which has been supplied separately.

Complaints

We sincerely hope that you will never have cause to complain, but if you do, we have a thorough Complaints Procedure to ensure that your grievance is fully investigated and resolved to our mutual satisfaction. A copy of our Complaints Procedure will be supplied on request [and is available on our website www.chdliving.co.uk/makingacomplaint

Ending the contract

Your contract with us can be terminated by either party at any time provided the correct notice has been served and, in certain instances, without notice being served. Full details are contained in our Terms. In brief, the notice period for ending the contract is one month, save for a handful of specific instances when less notice is required as explained in our Terms. All fees will be payable up until the time you leave the home and have cleared all your personal possessions.

COVID-19

For up to date information on CHD Living’s COVID-19 policies, please refer to our website: www.chdliving.co.uk/COVID-19

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